Travelport Galileo, Travelport Apollo, Travelport Worldspan
Agent Productivity Tools, Corporate Booking Tools, Mid-Office, Itinerary Management, Passenger Messaging
Airlines/OTAs/TMCs are desperate to offer ancillary services to their travelers. Due to the lack of touch points after a ticket is sold, up-selling ancillaries is currently an inefficient task. SAM has re-invented the "Confirmation email" and made it more interactive, intelligent and helps increase ancillary revenues.
Interactive: Traveler’s have the ability to assign/upgrade seats and purchase ancillary services directly within their email, consequently making it more intuitive and convenient for the traveler.
Intelligent: Airlines/OTAs/TMCs can utilize SAM’s Data mining/Machine learning technologies to help target a vast amount of travelers with specific ancillary services in a personalized manner, which means more effective and increased purchase results.
The SAM interactive “confirmation email” allows agencies to reconnect with their existing customers post ticketing, and up-sell ancillary services anytime… up until takeoff (A new revenue stream for most OTAs/TMCs).
Key Product Features
- Send an interactive confirmation email to the travelers, which contains a clickable, real-time seat map and itinerary.
- Offer intelligent service recommendations (Ancillary up-sell), with the use of data-mining and machine-learning technologies.
- Great User-experience that incorporates marketing techniques to ensure effective purchase rate.
- The application is designed to be friendly across different devices and email clients.
- Automate ancillary bookings, monitor and report Email open rate, CTR and use those data to provide market insight.
- Help OTAs/TMCs/Airlines get ready to embrace the new era of NDC.