GEM (Global Exchange Manager) is a Smartpoint plugin that helps you partially automate the ticket process of ticket exchange and reissue. It guides you through 6 easy steps in a graphical interface, so you don’t need to use cryptic entries. GEM makes the whole process much quicker and more efficient. Moreover, you will spend less time on training your agents. And you get another tool - GRM - for ticket refunds free of charge.
Only 6 steps to a new ticket!
GEM calculates the exchange/reissue for you and thus prevents errors.
You can reduce the number of ADMs issued by carriers for incorrect manual calculations and exchange processes.
Compared to an exchange done in Travelport Galileo, GEM gives you a breakdown of the paid tax in the Fare calculation of the new ticket (XT breakdown).
Ability to exchange IT tickets with a private fare filed by carriers.
Involuntary rebooking and rerouting done in an easy way.
Key Product Features
- Six easy steps to get a new ticket for your client
- Works for all airlines available in Travelport Galileo
- No transaction fees
- Flexible. Solves a huge number of non-standard ticket exchange/reissue situations.
- For IATA and non-IATA agencies (selective access necessary) using Travelport Galileo.
- Once installed, you can open GEM easily in Smartpoint using the #GEM entry.