GRM (Global Refund Manager) is a Smartpoint plugin that helps make refunds easier and more user-friendly. It guides you through 3 easy steps in a graphical interface, so you don’t need to use cryptic entries anymore.
Once installed, you can open GRM easily by clicking the GRM button in your Travelport Smartpoint toolbar or simply type the #GRM entry in your Smartpoint window. Because GRM is web-based, you always use the latest and most enhanced version.
If you already use GEM (Global Exchange Manager), you get GRM free of charge.
Key Product Features
- Free of charge for users of GEM (Global Exchange Manager).
- Refund tickets with a few clicks.
- Do refunds quickly and easily in a user-friendly graphical environment.
- Once installed, you can open GRM easily in Smartpoint using the #GRM entry.
- For Travelport Galileo users.