Renfe B2B is a platform that allows the travel agents to perform a wide variety of operations in a self-service environment.
By having access to this system, travel agents can search and book Renfe trains, as well as, change or cancel previous bookings. The platform also allows to check rail timetables, sell Interrail and international tickets, group reservations request and access
to information related to Renfe and specific product.
Renfe B2B main features:
This is one of the main platform features. This option allows the travel agent to search train product, either single or round trips, as well as multi-destination trips.
The system will display the available trains and fares, allowing the user to choose the most suitable options.
On the reservation process, the system collects passenger information, like the names and contacts, as well as discounts and special cards. The system also allows the payment to be done by credit card, mileage cards, cash or agency credit.
If the ticket fare allows, the travel agent can change the reservation – either the itinerary or the passenger data.
After the user selected the booking and ticket number, the system will either let the user perform a new search, for selecting a different product, or let the user change the passenger information. After the process is concluded, a price summary is displayed. In
case there is an amount to pay, the payment can be done using credit card or the cash / agency credit.
If the fare conditions allow, the user can cancel the ticket with or without a penalty. After the cancelation is done the system will show the penalty applied to the reservation. The user can also print the supporting documents for this operation.
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When a reservation is created, Renfe B2B platform will send an email with the booking confirmation and the issued ticket. The platform also allows for the user to download and print the ticket.
Vouchers and Tarjeta Dorada
Renfe B2B platform allows the travel agent to sell special services like Vouchers (Abonos) or the card Tarjeta Dorada.
The user can select the type of special service and insert the necessary information. The regular forms of payment can be used in these types of products. After the purchase is completed the system will send an email with the purchase confirmation and also the
Renfe B2B platform allows the travel agent to buy selected international trains. Some itineraries can be searched directly in the Trip Search engine. Some other like the Lusitania have a special area for the travel agent to search and book.
Through a special area, Renfe B2B platform allows travel agents to request group bookings. The agent inserts the group basic information, the number of participants and the desired itinerary. Renfe will in turn, reply with the price and itinerary availability.
Special leisure routes
In Renfe B2B platform, the travel agent can also book special leisure programs which can have a combination of train tickets and other services like tours or entrances. These programs allow a different approach to selling Renfe products, as the travel agent is not
selling just the journey, but an experience.
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Travel agent information
Renfe B2B platform also allows travel agent to access several information related to Renfe and its products. This information covers the product selling conditions, train general information, services available by train, travel and luggage information and
contacts of Renfe commercial department.
Travel agent can check the sales done in the B2B platform. These data show either the number of tickets and cancellations, and also the respective amounts. The information is break down by form of payment used allowing a much effective control. This feature
allows the travel agent to compare Renfe sale amounts against the information stored in the agency front/mid office system.
Key Product Features
- Access RENFE B2B platform with single sign on from Smartpoint
- Automatically create Booking File with Rail Passive segments and Rail reservation information
- Automatic MIR generation