Agent Productivity Tools
The Smart Refund Mask is addressing the customer pain point of using the cryptic format and the GDS fill in format. It replaces the current cryptic format the agent is doing with a friendly GUI format.
The system functionalities remain the same, the plug-in DOES NOT offer new system/host functionalities that did not exist previously.
Key Product Features
- GUI format that Smartpoint user can use for e-ticket refund functionalities.
- Addresses the customer pain point of using the cryptic format and the GDS fill in format
- Supports full refund, partial refund or cancel refund.