Smartpoint plug-in for e-Tracker, is the solution that looks-up open status tickets of travellers and automatically displays upfront on Smartpoint terminal. This takes away the time-consuming task of tracking and checking travellers open tickets every time when agent issues tickets. It adds value to customer service as consultant can save ticket cost for travelers.
Once installed, the plug-in will match traveler name in a booking with eTracker data and list all open status coupons details. The check can be automated at ticketing or triggered by adhoc command and has options to further filtered by Traveler Name, Travel Date, Origin, Destination and Carrier.
Agency must have the following to implement Plug-in:
- E-Tracker license
- Windows 10 and above
- Smartpoint v8.0 and above
Key Product Features
- Checks Open tickets based on Passenger names in a booking.
- Checks can be conducted adhoc or automated at ticketing.
- Option to filter open tickets by Carrier, Travel date, Origin, Destination and Traveler Name.